Refund policy

Last updated: 29 October 2026

Returns and refunds

We want you to love what you order from SnugMunch. If something isn't right, here's how returns work.

Faulty, damaged or wrong items

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If your item is faulty, damaged, significantly different from its description, or not what you ordered, contact us within 30 days of delivery with your order number and a photo. We will offer a repair, replacement or refund as the law requires, and we cover the return shipping. This applies to all items, including feeding and teething products.

Change of mind

You can return clothing, shoes, blankets and toys within 30 days of delivery for a refund if they are unused, unwashed, and have their original tags and packaging. Please contact us first so we can give you the return address. Change-of-mind return shipping is paid by you, and original shipping costs are not refunded.

Items we can't accept for change of mind

For hygiene and safety reasons, we can't accept change-of-mind returns on teethers, dummies and soothers, bottles, cups, bowls, plates, cutlery, bibs, swim nappies or bath toys once they have been opened or used. This does not affect your rights if the item is faulty.